Conflict Resolution

Online CNE:  Conflict in the Nursing Workforce:  Creating Opportunities for Growth

Nurses encounter conflict in every health care setting. Depending on how it is handled, a conflict management approach can range from a dysfunctional process that causes harm to a process that promotes positive change and engenders growth. This program will describe the costs of conflict in human and financial terms, sources of conflict, and the importance of addressing conflict in the nursing workforce. Strategies for enhanced communication in dealing with conflict will be described, along with techniques for mediation.  Find out more...

Online CNE:  Workforce and Workplace Advocacy:  Beyond Legal Issues

There is an increased focus on healthy work environments to improve patient safety and enhance workforce retention. It is clear that nurses play a key role in creating collaborative work environments and it is our professional obligation to develop a greater capacity for engaging in conversations that build working relationships while addressing difficult issues such as disrespect, lack of teamwork and unsafe care. True collaboration is both a way of being and a way of working. To do no harm, the most fundamental of our obligations, we must work together. It is time for us to shift our focus to what matters most and expand our advocacy skills in order to create healthy work environments.  Find out more...